Our Reviews

Advisor Carlos and Service Manager Ashley was very helpful, and concerned with the issues , i had with my car. Now it sounds better and runs better. Therefore,' that i was in need for a shuttle. Shuttle Salvador came on time, for pickup and drop off. Thank you VISALIA GMC ..

The service was easy to make an appointment and Carlos took care of us right away when we dropped the vehicle off. Carlos kept us up to date on the diagnostic service and needed repairs. The vehicle was serviced promptly and in good working order. We are pleased with the overall service provided.

Carlos and Ashley made the process very easy! Thank you guys!!

Excellent services thank you so much . I had work the same day at 2pm . I was able to make to work for t-mobile call center in kingsburg. Now I have reliable car again

Very friendly, profecional and fast service. Thank you!

Quick turnaround, service advisor kept me informed about status of vehicle and a small problem that was discovered with the battery. Overall great experience.

Took six hours to complete simple service work. I’m glad I had another option rather than waiting at the dealership.

They took almost 3 weeks with my truck and now 2 days later the issue of oil leaking is worse plus they lost my original key and they order a new one and is incomplete we have to come back to get the blade of the rest of the key. Also we call to take the truck back due the leaking is worse, after they supposed to fix the same issue (Not Happy)

Everyone is nice. Did a basic service, nothing extra about that. A coupon every now and then would be cool.

I took in my truck due to check engine light on. It was in the shop for 22 days (October 15-Novenber 5) and when I got it back it vibrates in the cab. The representative told me it was due to the replacement on the motor mounts for me to run it for about 200 miles and it would go away. Well it did not go away so I am taking it back on Monday and pray for the problem to be fixed. Will not recommend this place. But I do want my problem fixed because it was not vibrating when I took my truck in.

Good as always but you should have a coffee area in your waiting room. As courtesy .

Everyone was good

Everything went well. Carlos took care of us and always kept us informed. Ashley stepped in to assist as needed. Great customer service, very friendly and responsive. Thank you

Staff very respectful, and helpful. Great service!

Unprofessional. Made an appointment for us. We waited after an hour still nothing even though we had an appointment. One person was very rude. So we did not get our vehicle serviced

Todo incr

Whole process was good will definitely recommend to everyone

The staff is Amazing!

VERY VERY PROFESSIONAL

Amazing

Awesome

Carlos did an excellent job and completed my service on time and as quoted!

It was a great experience. The entire team treated me excellent. They worked hard to help me buy my dream truck. You guys made it possible. My family and I truly appreciate your team. Thank you so much.

Very pleased. All team members were nice and greeted us with respect. Harry was great and made sure we were well taken care of. Thank GMC!

Great Service from Carlos

Satisfy with the service

vehicle was in for safety recalls , all went well

It was quite the tv need fixing but it was a short time

CARLOS COMMUNICATES GOOD 👍🏽 👍🏽

Wait was quick.

Quick and easy service, no complaints

Great

I was greeted! Paperwork was reeady. Inwas told how long the wait time would be and what to expect.

Professional and great communication.

Very professional got in and out no problems

treated we well and service was timely

Good service appointment on time friendly polite

Fast service

We are very happy and satisfied with the customer service we received at the Visalia location by every sales associate, we felt very satisfied since the moment we walked into the facility. Harry was very attentive with what we needed and helped us every step of the way, we ended up closing our sale with Harry because he treated us the way every customer needs to be treated.

Everything was done as scheduled

Jesse did excellent we have purchased 4 vehicles with him

Everyone in the service department are always nice and helpful

I was met with courtesy and respect. Harry was great to work with and treated me like a human being and not just like another sale. he was very knowledgeable with the product. I’m pretty much answered all of my questions. Visalia GMC is lucky to have a salesman like him. In fact, I was treated with yet most respect through the entire buying process. Everyone involved was extremely courteous and professional. I would definitely buy here again.

Thank you for your service

Always a great experience

Ashley was very helpful throughout.

Everyone is always amazing and very helpful!

I think that it beneficial if a customer could make contact with the service manager via phone. I called to check on my vehicle but was not able to make contact. I did leave message to no avail.

Great. Quick and explained what they did and checked out quickly as well.

Everyone was so attentive Answered question The purchase process went fast and smooth, no lingering.

It’s like they don’t know what the heck is going on. They will not communicate with you and every time I’ve tried to have something done I have to get a manager to get anything done. It’s got to be one of the worse dealerships I’ve ever dealt with.

It was painless. I appreciated the efficiency and the service woman taking care of me when the service man behind the counter had a lengthy consultation with another customer. I didn't have to wait for more than 5 minutes

Ashley and Carlos in service were great. I was traveling cross country and had an issue and they fit me in and took care of my issue. Awesome customer service.

Carlos was amazing and very helpful

Car at dealership to long. Did not replace part and had appointment 8am and car not finished until 5pm

Service on time excellent customer service

We appreciate the excellent service.

Went to few different dealerships and this was the best one

Friendly and not pushy.

Fast and efficient

The service took ALL day! I left my car at 8:30 am and was called that it was ready after 5:00 pm! I was without my car the entire day for an oil change service. Completely unacceptable.

Very helpful

The service team was personal, friendly, and professional.

excellent customer service

Excellent customer service on time feedback friendly

Very friendly and courteous, no high pressure, would deal with them again.

Quick and easy process

took care of my car the staff was amazing

My appt. was at 8:30 am. All I needed was for a spare key to be programmed. They told me it would take about 2 hours. At 1pm I called to get a status and they said the tech go behind and it would only be another hour. I had to pick up my kids at 2:30 pm. Had not heard from the dealership until 5pm when I called again looking for status and they said it had just finished and they were about to call me. The dealership closed at 6pm. That gave me little time to find ride for me and my kids to get there and I live 30 minutes away.

Very satisfied

I was satisfied with the results

Great customer service

Great customer service. Jonathan went above and beyond to get us two amazing deals.

Friendly service, quick and easy

Very friendly and knowledgeable staff. Exceptional customer service.

THEY FIXED MY CAR PROBLEM WITH BRAKE SYSTEM AND GOT BARROWED CAR FROM THEM DURING THE TIME THEY FIXES MY CAR VERY SMOOTH AND CALLED ME WHEN IT WAS FIXED. THANKS GREAT SERVICE

The whole team at GMC Visalia were excellent from the salesman to this 2 financing and into everybody that works there. We’re very professional and kind to my family.

Harry did an excellent job explaining all the features of the car. He was very responsive to my calls with questions.